Frequently Asked Questions
What payment methods do you accept?
We offer several secure payment options to ensure a smooth checkout experience, including:
- American Express
- Mastercard
- Visa
Do you offer free shipping?
Yes, we provide complimentary shipping on all orders within Australia.
How long does delivery take?
- Order Cut-Off: Orders placed before 5:00 PM (AEST) are processed the same day; orders placed after this time are processed the next business day.
- Processing Time: 1–2 business days (Monday to Friday).
- Delivery Time: Usually 3–5 business days (Monday to Friday).
When will I receive my refund?
Refunds are issued within 5 business days after we receive your returned item, using your original payment method.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order anytime on our Track Order page.
Do you ship internationally?
Currently, we only ship within Australia.
Can I exchange an item?
We do not offer direct exchanges. If you need a different size or style, you can return your item within 30 days and place a new order for your preferred product.
Can I cancel my order?
Orders cannot be cancelled once submitted, so please double-check your details before completing your purchase.
How can I contact customer support?
Our support team is here to assist you. Please reach out via our Contact Page or email us at info@aussiewildtrack.com for any assistance you may need.
Contact Information
Store Name: AussieWildTrack
Address: 59-61 Pine Street, Chippendale, New South Wales, 2008, Australia
E-Mail: info@aussiewildtrack.com
Contact Form: Click here
Phone: +61489272465
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(AEST) Australian Eastern Standard Time (Sydney)
We aim to respond to your e-mail within 24 hours.